We extend our warranty through our retail partners. Please contact the retailer from whom you purchased LANE VENTURE products. All warranties apply to the original owner only, and begin at the date of purchase. For warranty consideration, the original proof of purchase receipt that includes the date of purchase is required. Photos of the affected products may be required.
LIMITED WARRANTY
The limited warranty covers all defects in workmanship or materials of LANE VENTURE® product for the original owner.
• Aluminum frames and aluminum frame construction under woven materials are warranted for a period of 15 years. (Excludes Fire Pit burners, igniters, hoses, and regulator valves--which have a 1-year warranty.)
• Composite tops, teak, and wood frames are warranted for a period of 5 years.
• Woven wicker is warranted for breakage, other than abuse, for a period of 5 years.
• Aluminum finish and woven wicker color fastness are warranted for a period of 3 years.
• Lava stone tables and tops are warrantied for cracking and structural defects, other than abuse, for a period of 3 years
• Component parts and motion mechanisms are warrantied against manufacturing defects and breakage, other than abuse, for a period of 1 year. The weight limit in motion is 250 lbs.
• Fabric and cushions are warranted for a period of 2 years.
• All warranty coverage begins with the date of the consumer's original retail receipt.
Proper maintenance of your product is required to support the benefits of this warranty. This includes but is not limited to, the owner’s annual inspection of the frames and touch-up of any minor damage to the product. This warranty is voided in the event that there are indications of abuse or neglect to the furniture.
For service under this warranty, contact your LANE VENTURE® Retailer from whom you purchased the product. If the LANE VENTURE® Retailer you purchased your product from is no longer in business, you should contact LANE VENTURE® directly at 888-790-4025. When submitting a claim to your LANE VENTURE® Retailer, you will be required to submit the proof of purchase receipt, including the date, and photographs of the damaged product.
LANE VENTURE® will review your warranty claim and determine the most appropriate corrective action. A LANE VENTURE® Representative may visit to inspect the product as part of the review process. LANE VENTURE® will repair or replace any part of the product or the entire product at our sole discretion if it is determined that the product is defective in material or workmanship.
Provided you submit your warranty claim in accordance with the terms of this warranty, repair or replacement of product (other than freight as described below) will be at no charge to you. In the event that you do not submit your claim in accordance with this warranty, including submitting the claim through the LANE VENTURE® Retailer from whom you purchased the product, you will be charged a 10% service charge based on the purchase price of the covered product.
If LANE VENTURE® determines in its sole discretion that the product needs to be returned to LANE VENTURE® for repair or replacement of a product part, then you shall return such product to the LANE VENTURE® Retailer from which you purchased the product and you shall bear all the cost of such freight. LANE VENTURE® will bear the cost of all other freight charges for the first year. After the first year, LANE VENTURE® does not pay for shipping costs to and from the factory on covered warranty items during any portion of the warranty period or after. This is the purchaser’s responsibility. LANE VENTURE® reserves the right to refuse any claim for service under this limited warranty where the claimant cannot produce a copy of the receipt or such other proof of purchase.
This warranty applies only to residential use of LANE VENTURE® products. This warranty gives you specific legal rights. You may also have other rights which vary from state to state. All warranty coverage begins with the date of the consumer's original retail receipt. For care and maintenace information, please visit www.laneventure.com.